Case Studies

Harnessing AI for Global Stakeholder Engagement with CMI

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Harmonica enabled us to have meaningful dialogues with dozens of our stakeholders across multiple languages and cultures, helping shape CMI's future peacemaking strategies. The platform's ability to engage remotely and sensitively on complex topics, allowing for open-ended answers and responses was particularly valuable for our work.

Felix Kufus

CMI - Martti Ahtisaari Peace Foundation

Overview

In December 2024, CMI - Martti Ahtisaari Peace Foundation (CMI) leveraged Harmonica's AI platform to conduct a comprehensive stakeholder survey aimed at shaping their upcoming 4-year Programme (2026-2029). The survey engaged participants across multiple regions and languages, gathering crucial insights for CMI's dialogue and mediation initiatives.

Challenge

CMI faced several key challenges in conducting their stakeholder survey:

  • Need to engage stakeholders across diverse geographical regions
  • Requirement to handle multiple languages (including English, Arabic, French, and Ukrainian)
  • Necessity to maintain cultural sensitivity while discussing complex conflict situations
  • Importance of gathering nuanced, qualitative insights about regional peace processes

Solution

Harmonica provided an AI-powered platform that enabled:

  • Multilingual conversations with stakeholders across different regions
  • Structured yet flexible dialogue that allowed for deeper exploration of topics
  • Cultural sensitivity in handling complex discussions about conflict
  • Comprehensive data collection and analysis

Implementation

CMI conducted a three-month trial of the Harmonica platform from October through December 2024. As part of this trial, a comprehensive stakeholder survey was conducted over a focused two-week period (December 11-27, 2024), achieving significant engagement:

Participation Demographics:

  • 61 total participants across multiple regions
  • Coverage spanning Asia (36%), Sub-Saharan Africa (20%), MENA (18%), Eurasia (13%)
  • Diverse organizational representation including CSOs, INGOs, government officials, and multilateral organizations
  • Strong gender diversity with 34% female participation
  • Survey conducted in 4 languages: English (majority), Arabic (58.8% of non-English), French (29.4% of non-English), and Ukrainian (11.8% of non-English)

Key Findings

The survey revealed several critical insights across regions:

  1. MENA Region:
    • Focus on democratic participation
    • Resource distribution challenges
    • Political stability concerns
  1. Asia Region:
    • Ethnic and religious tensions
    • Structural inequality issues
    • Colonial legacy impacts
  1. Eurasia Region:
    • Great power politics influence
    • International law enforcement
    • Geopolitical competition

Results

The survey achieved several key outcomes:

  1. Gathered comprehensive stakeholder input for CMI's 2026-2029 programme
  2. Identified region-specific challenges and opportunities
  3. Engaged diverse stakeholders in meaningful dialogue
  4. Generated actionable insights for future peacebuilding initiatives

Impact

The survey provided CMI with:

  • Deep insights into regional conflict dynamics
  • Better understanding of stakeholder perspectives
  • Clear direction for future programme development
  • Enhanced engagement with global stakeholders

Conclusion

Through Harmonica's AI platform, CMI successfully conducted a complex, multilingual stakeholder survey that will inform their future dialogue and mediation efforts. The platform's ability to handle sensitive discussions while maintaining cultural awareness proved crucial for gathering meaningful insights from diverse global stakeholders.

Colleagues from CMI noted: "Harmonica enabled us to have meaningful dialogues with our stakeholders across multiple languages and cultures, helping shape CMI's future peacemaking strategies. The platform's ability to engage sensitively on complex topics while maintaining cultural awareness was particularly valuable for our international work."

The organization's broader experience with the platform demonstrated its unique value for international peacemaking work: "The quality and depth of responses exceeded our expectations.Harmonica's capability to handle complex, multilingual conversations bears great potential for our international stakeholder engagement activities."

The success of this implementation shows the potential for AI-powered platforms to enhance global stakeholder engagement, particularly in sensitive areas such as conflict resolution and peacemaking initiatives.